For returns, if the item is in good condition (and there is no quality issue), the refund amount will be reduced by the transaction fee. This fee is charged by the payment processor and is non-refundable: 2.6% for credit card users, 3.6% for PayPal users, and 3.5% for Affirm/Klarna users. In addition, customers are responsible for the actual shipping costs incurred.

Quality Issues

If the product has confirmed quality issues, we provide a full refund or a one-time free replacement after the goods are returned and inspected.

Refund Processing Time

Once Arkpax receives your returned product and approves the refund, the credit will be issued within 14 business days. You will receive a confirmation email once the refund is processed. If you do not receive your refund after 14 business days, please contact info@arkpax.com.

Replacement Processing Time

Upon receiving your returned product for replacement, Arkpax will ship out the new unit within 7 business days, subject to stock availability. You will receive a notification email with tracking information once the replacement has been dispatched.